FAQs

Custom Orders

I accept custom work on a case by case basis. Feel free to contact me at mermudstudio@gmail.com to discuss your idea!

Shipping

Orders take 2-3 days to be processed.

Shipping rates are calculated by weight and destination via the USPS

Multiple orders placed during one restock will be combined, only if they are able to safely fit into one box. If you purchase multiple items, and they are able to ship in one box I will refund any overages back to you.

Made To Order/Pre Order Items take 6-8 weeks to be created and then shipped. 

Due to COVID I am currently only shipping in the USA Canada, UK & Europe. Due to the global situation international packages can be delayed for 1-2 months or more. Because of the global situation I cannot take responsibility for lost or missing packages. Please only order if you are willing to wait and take the risk.

Pick Up

If you are local to Westchester County, The Hudson Valley, or NYC area or are just passing through I do offer the option for pick up! You will see the pickup option at checkout below shipping options. 

Returns and Exchanges

I cannot accept returns or exchanges due to the fragile nature of ceramics. If your order arrives broken in the mail, please contact me within 48 hours of arrival for a refund. 

Care instructions

All my ceramic utilitarian vessels are dishwasher and microwave safe unless stated otherwise in my listings.

Wholesale availability

For any questions concerning wholesale purchasing please contact me directly at mermudstudio@gmail.com.

Copyright

All material is owned by Mermud Studio. This material includes, but is not limited to, the design, artwork, images, photographs, and text, and may NOT be copied, reproduced, or distributed without permission. Images cannot be used without my permission or credit.